Privacy Policy
At [SITE NAME], we take the privacy of our clients and website visitors seriously. This Privacy Policy explains what personal information we collect, how we use it, how we store it, and the choices you have. By using our website or contacting us for bookings, you agree to the practices described below.
1) Information We Collect
We collect only the information necessary to communicate with you and deliver our services effectively. This may include:
- Name
- Contact details (email address, phone number, WhatsApp)
- Event details (date, time window, location/area, venue type, group size, preferences)
- Messages you send to us via forms, email, WhatsApp, or social platforms
We do not intentionally collect sensitive personal data. Please do not submit sensitive information through forms or messages unless it is strictly necessary for your request.
2) How We Use Your Information
We use your information only for the following purposes:
- To respond to enquiries and confirm bookings
- To communicate with you about logistics, timing, and service updates
- To facilitate payments/deposits through secure providers (when applicable)
- To improve our service experience (based on feedback and preferences)
3) Client Confidentiality & Discretion
We treat client privacy as a core standard of our service. As part of our discretion policy:
- We do not publish or share client identities, private messages, or booking details.
- We do not post photos/videos where clients’ faces are visible without explicit permission.
- We do not publish review screenshots, names, or text excerpts without consent. If we showcase feedback, it may be anonymised or used only with permission.
4) Data Protection & Cybersecurity
We apply reasonable, industry-standard measures to protect the personal information you share with us. These measures may include:
- Encryption in transit (HTTPS/SSL when the website is served over HTTPS)
- Access control: only authorised persons can access booking communications
- Device and account security practices (strong passwords, least-access approach)
- Regular updates of website components and security monitoring (where applicable)
No system is 100% secure, but we take appropriate steps to reduce risk and protect your data from unauthorised access, disclosure, or misuse.
5) Sharing Information with Third Parties
We do not sell or rent your personal data. We may share limited information only when necessary:
- With payment providers to process deposits/payments securely
- When required by law or valid legal request
- With your explicit consent (for example, if you request agency coordination)
6) Data Retention
We retain personal data only as long as necessary to manage communication, fulfil bookings, and meet legal or operational requirements. When data is no longer needed, we delete or anonymise it using reasonable methods.
7) Your Rights
You may request to access, correct, or delete your personal data at any time. To exercise these rights, contact us at:
- Email: [YOUR EMAIL]
- WhatsApp / Phone: +356 7961 2209
8) Cookies & Analytics
We may use basic cookies or analytics to understand website performance and improve user experience. If analytics tools are enabled, they may collect non-identifying technical information such as device type, browser, and pages visited.
9) Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, and the “last updated” date may be revised.
Last updated: [DATE]